Dillon Chi

Hi! I am Dillon.

A Mixed Methods UXR with 4 years in B2B2C FinTech, and EdTech
Recovering Wikipedia addict, underdog cheerleader, and perpetual non-profit volunteer.
View work Work together

Do Humans

Try me!

Click to read more use cases of

"Artificial" "Intelligence"

Last updated date of April, 2018
Enforcement Retail Food
Medicine ICE/Police Jobs
Finance Education Judicial

Even Google uses a reCAPTCHA to train AI on tasks it can't solve - when AI can't identify objects in images, it asks humans to do it instead. Every "select all traffic lights" you solve is unpaid AI labor. Watch

"Do robot things?"

Are they robots?

Self-driving car dashboard view
Ride-share app interface
Smart home delivery
Amazon warehouse automation
AI-powered interview screening
Automated interview process

"Gets me from point A to B and I don't even have to talk"

Or are they humans?

"It saves money to let robots do human things"

But can we afford to?

Work

Stride/K12

Students in a virtual classroom

#EdTech #SASS

Tools: Automated Scraping Figma Qualtrics / Typeform Tableau / Looker

Skills: A/B & Multivariate Testing AI Gathered Audits Behavioral Analytics Mixed-Methods Research Survey Design & Contextual Inquiry

A curated set of research case studies to support virtual online public school enrollment and in-product apps.

  • K12 Enrollment Funnel Experimentation
    Improved lead form completion using Heap funnels and VWO tests on layout, copy, and required indicators.
  • School Website Navigation Research & Redesign
    Surveyed thousands of first-time visitors across ~70 school sites, synthesized priorities in Tableau, and used findings to guide navigation vibe-coded prototypes and mobile menu fixes.
  • Stride Create Account Optimization
    Microtagged the account-creation and twelve step enrollment flow, paired analytics with session replays and throttled QA to uncover performance-driven drop-offs, and helped prioritize loading times to under 2 seconds.
View the projects

Highway.ai

lr

#Real Estate Software #Research Operations

Tools: Figma Heap / Mixpanel / Google Analytics Qualtrics / Typeform Salesforce / Braze

Skills: Behavioral Analytics Cohort Analysis & Tracking Journey Mapping Mixed-Methods Research Stakeholder Workshops

A curated set of research case studies to support our once-scrappy startup.

  • MBS Highway Research & Strategy
    Conducted user interviews with real estate agents to understand workflow pain points, synthesized research findings, and guided product direction for MBS Highway's core features.
  • ListReports User Testing & Iteration
    Designed and tested iterative prototypes with real estate agents, gathered feedback on report generation features, and optimized the interface for clarity and usability.
  • Startup Research Operations
    Established research practices and operations for a scrappy startup, including stakeholder interviews, competitive analysis, and user feedback synthesis to support product decisions.
View the projects

Vermilion Sea Institute

VSI

#Conservation #Full-Stack Automation

Tools: Gemini CLI Google Analytics Google Ads Google Search Console WordPress Tableau Givebutter

Skills: Data Visualization Workflow Automation Data Cleaning

Technical stewardship and digital modernization for marine conservation.

  • Research Automation & Data Viz
    Developed custom WordPress plugins and interactive web maps to visualize biological data and streamline tracking of whale shark sightings.
  • Donor Infrastructure & Automation
    Migrated legacy donor data, cleaned 3,000+ records with Tableau Data Prep, and launched VSI's first recurring campaign on Givebutter.
  • Full-Stack Solutions
    Modernized VSI's external communication channels with dark-mode newsletters, integrated Gemini for insights, and automated research uploads to Sharkbook.
View the projects

Population Health with Cedars-Sinai

Cedars-Sinai logo

#PopulationHealth #SocialGood

Research to support the development of a fitness/research platform to conduct population science in Los Angeles in collaboration with Cedars-Sinai, Cancer Research Center.

Open the project

AI Bias Auditing Kit

AI bias

#MachineLearning #SystemicBias

All job seekers of 90% of Fortune 500 companies will be judged by a machine (ATS). We created 700 equally skilled resumes so you can start testing those judgments and make the process fairer.

Open the project

Speculative Projects

Relay - The Social Delivery Network

Masked man hands masked woman white bag with some goods in it.

#MachineLearning #SocialConnection

The things you need, brought to you by your community. AI analyzes typical movement patterns to help facilitate non-wasteful transfer of goods and conversation.

Open the project

Leah - The AI Reading Buddy

Photo of a teacher holding a book in a classroom.

#MachineLearning #Education

Leah is our vision of a future where we can utilize the billions of dollars spent on machine learning to facilitate human learning through a reading buddy.

Open the project